Updated Member Policy Handbook

Whether you're new to Four Seasons, a current member, or considering joining, we believe you’ll find that Four Seasons is a great choice for your fitness journey.

Our website is a valuable resource, offering up-to-date information on program information, class schedules, and special events for both members and the community.

 

FOUR SEASONS HEALTH CLUB  HOURS

• Monday – Thursday                5:00 am - 10:00 pm
• Friday                                      5:00 am - 8:00 pm
• Saturday                                  5:00 am - 6:00 pm
• Sunday                                    8:00 am - 6:00 pm

HOLIDAY HOURS

Club Closed on:

• Easter
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Adjusted Holiday Hours

• Memorial Day: regular open – 12p
• 4th of July: regular open-12p
• Labor Day: regular open-12p
• Halloween: regular open-8p
• Day after Thanksgiving: regular open-12p
• New Year’s Eve: regular open-12p
• New Year’s Day: 8a-12p

Adjusted Holiday Hours – Legacy Center

• Memorial Day: Closed
• 4th of July: Closed
• Labor Day: Closed
• Halloween: regular open-12p
• Day after Thanksgiving: regular open-12p
• New Year’s Eve: regular open-12p
• New Year’s Day: 8a-12p

 

AGE POLICY

Four Seasons Airport Road is an adults-only facility for members age 15 and older at all times, except for children who are:

• In the childcare area, or
• Participating in PIT/PT programming

 

GENERAL CLUB POLICIES

Four Seasons Membership Code of Conduct

Members are expected to act in accordance with the policies and Core Values of Four Seasons at all times. This includes treating other members, guests, and staff with respect and courtesy, and ensuring a positive, safe, and welcoming environment.

Members are also responsible for the behavior of their guests while the club or on club property.

Zero Tolerance for Misconduct

The following behaviors are strictly prohibited and will result in disciplinary action, up to and including suspension or termination of membership:

• Bullying, harassment, or intimidation of any kind.
• Theft or unauthorized removal of property.
• Violence, physical altercations, or threatening behavior.
• Profanity or abusive language directed toward others.
• Harassment based on race, gender, religion, political affiliation, or other protected classifications.
• Disruptive conversations or behaviors that interfere with other members’ enjoyment of the club, including unsolicited political or religious commentary, heated arguments, or loud, distracting discussions in workout areas.
• Damage to property, whether intentional or through negligence.
• Possession of weapons on club property.
• Assisting non-members in entering or using the facility without authorization.
• Providing false information on membership forms or to staff members.

Respect for Diverse Views and Experiences

Members are expected to:

• Show respect for diverse backgrounds, beliefs, and experiences.
• Avoid behaviors or discussions that may create a hostile or divisive environment.
• Promote a culture of inclusivity and kindness.

Outside Services Policy

Members and non-members may not provide or receive services within club facilities without specific, written management approval. This includes, but is not limited to:

• Personal fitness training
• Basketball training
• Swim lessons
• Nutrition coaching
• Similar activities for a fee

No employee or member of the Four Seasons Association shall provide services to any member(s) within the Club facilities without a written arrangement with management based on established policies.

Additional Guidelines

• Food & Beverages: No food or open beverages are allowed throughout the facilities, except in the lounge area and Community Room. Capped bottles are permitted.
• Substance Use: All Four Seasons facilities and campuses are smoke-free. The use of tobacco products, marijuana, e-cigarettes, and e-cigars is prohibited in all areas, including parking lots and grounds. Alcoholic beverages are also not allowed. Intoxicated individuals will not be admitted. Exceptions may apply for club-sponsored special events.
• Conduct: Loitering and behavior that disrupts members or staff is not permitted.
• Photography & Videography: The use of cameras, camera phones, or video devices is strictly prohibited in the locker rooms. Outside of locker rooms, members may take photos or videos of themselves only. Four Seasons staff may take photos or videos within the facilities for use in brochures, the website, social media, or other publications. If you prefer not to appear in any media, please inform the photographer or videographer.
• Apparel: Appropriate clothing is required at all times, including shirts and closed-toe shoes. Shirts must be worn by all members, and males may not go shirtless. Shoes must be worn throughout the facilities, in locker/changing rooms, or in studios during designated Group Fitness classes.
• Steam Room: When using the steam room, members must remain appropriately covered with a towel at all times.

 

COMPLIMENTARY LOCKS

Four Seasons is proud to offer complimentary locks for members to check out to help keep your belongings secure while using the facility.

• To maintain this complimentary service, a replacement fee will be charged for any lost or damaged lock (excluding normal wear and tear).

 

NO WEAPONS POLICY

To ensure the safety of our members, vendors, and guests, Four Seasons Association strictly prohibits the possession or use of weapons on any company property. This includes, but is not limited to:

• Firearms
• Explosives
• Knives
• Any other items that could cause harm

Company property includes all buildings owned or leased by Four Seasons, as well as surrounding areas such as sidewalks, walkways, driveways, and parking lots under our control.

If a member, vendor, or guest is found in possession of a weapon or firearm on company property, Four Seasons staff may contact emergency services at their discretion.

Four Seasons reserves the right to inspect packages, containers, briefcases, purses, lockers, desks, and other enclosures, as well as individuals entering its premises. As part of any investigation, the company may also request proof of a valid permit in accordance with the Illinois Firearm Concealed Carry Act.

If you observe anyone violating this policy, please notify management immediately.

 

PROTECTIVE ORDERS

If a current Four Seasons Association member provides a valid protective order (including, but not limited to an Order of Protection, Civil No Contact Order or Stalking No Contact Order) that designates them as the protected party (petitioner) against another member (the respondent), all membership privileges of the respondent will be suspended for the duration of the order.

 

ENROLLMENT DETAILS / INFORMATION

Membership Options and Policies

Four Seasons offers a variety of membership types, including:

• Single
• Joint
• Family
• College Student
• Senior
• Senior Family

Members may choose to pay monthly or annually.

Payment Methods

• Monthly Payments are processed through Electronic Funds Transfer (EFT) via bank account or debit/credit card (Visa, MasterCard, Discover, or American Express).
  • A monthly processing fee applies to monthly payments made by debit or credit card.
  • This fee is subject to change no more than once per year and only in the event that credit card companies increase their fees to our business. Members will receive advance notice of any adjustment to this fee.
• Annual Payments can be made by cash, check, or debit/credit card (Visa, MasterCard, Discover, or American Express).

Note: Even if paying annually, a valid card must remain on file for billing purposes.

Enrollment and Fees

• A $99 enrollment fee applies to all new memberships or reinstated memberships after a termination period.
• All members are subject to an annual maintenance fee.

Eligibility Requirements

• Memberships may only be opened by individuals age 18 or older with a valid photo ID.
• Verification of dependent children and college student status may be required as part of an internal audit.

Membership Denial or Termination

To ensure the safety of our members—especially the many children who participate in Four Seasons programs—it is our policy to deny or terminate membership for any individual convicted of sex offenses or violent crimes. These decisions are made at the sole discretion of the board and/or management, based on the best interest of the club and its members.

 

MEMBERSHIP TERMINATION AND ACCOUNT CHANGE POLICIES

Members who terminate their membership and wish to rejoin may be subject to Four Seasons enrollment fee policy.

Termination requirements vary based on membership payment type:

• Open Month-to-Month: Member must sign a termination notice in person at Four Seasons at least 30 days prior to the next scheduled payment date. Members are responsible for any scheduled drafts during this 30-day period. The membership will remain active until the end of the billing cycle. No refunds will be issued on monthly deductions.
• Paid in Full (Annual): Members must sign a termination notice 30 days prior to the end of the Paid-in-Full Annual agreement or membership will roll into an Open Month-to-Month agreement. No refunds will be issued for paid in full memberships.
• 12-Month Installment Memberships: Members must sign a termination notice 30 days prior to the end of the 12-month agreement or membership will roll into an Open Month-to-Month agreement.
• Corporate Memberships (paid through a corporation): Please refer to the corporate representative for termination requests.
• All in-house credits and prepay balances will be null and void upon the cancellation, termination or lapse of any membership agreement. These balances cannot be redeemed for cash and must be used before the membership is closed.
• All Perkville points will be null and void upon the cancellation.
• Perkville points are only valid for active members and cannot be redeemed for guest passes to use when a membership is cancelled.

Requests to change billing information on ongoing memberships must be requested at least 5 business days prior to the next scheduled payment date. Failure to do so may result in a $25.00 service fee due to late or missed payment.

Note Regarding Delinquent Accounts

Members whose accounts have been canceled due to past-due balances or repeated missed payments will not be allowed access to the club under any circumstances, including as a guest.

To regain access, individuals must pay all outstanding balances and bring their account current.

 

MEMBERSHIP FREEZE POLICY

• Monthly EFT memberships may be placed on a temporary freeze; not shorter than 1 billing cycle and not longer than 3 billing cycles.
• Freeze reasons can include extended travel or medical.
• Membership freeze dates will align with invoice dates.
• Members are required to request a freeze at least 5 business days prior to the next scheduled payment date.
• Member must specify their requested freeze period length based on their invoice date, also acknowledging that their billing will resume automatically once the freeze period has ended.
• There will be a $10 monthly freeze fee per month.
• 12-month installment memberships will be extended out accounting to the number of invoices frozen.
• There will be no limit as to the number of freezes allowed per year, but there must be a minimum of 2 paid invoices between a freeze period.
• Paid in Full memberships cannot be frozen.
• Members with a frozen account cannot access the club as a guest, whether through guest pass payment, VIP guest access, or Perkville Points.
• If you use the club while your account is frozen, the freeze will be lifted, and you will be automatically charged a prorated membership fee.

 

SERVICES FREEZE AND TERMINATION POLICIES 

• Ancillary programs may be placed on a temporary freeze for a minimum of 1 billing cycle and a maximum of 5 billing cycles.
• At the time of the request, members must indicate their preferred freeze duration within this range.
• Billing will automatically resume once the freeze period ends.
• Freeze requests must be submitted at least 5 business days prior to the next scheduled payment date. Failure to do so will result in the next payment being processed as scheduled. This payment is non-refundable but may be applied toward future sessions.
• Service months will not be prorated during the freeze period without prior management approval.
• There is no monthly fee associated with a service freeze.
• There is no limit to the number of freeze periods allowed per year; however, there must be at least two paid invoices between each freeze.
• Ancillary programs may be terminated or deactivated without penalty once the initial 2-month commitment has been fulfilled.
• Termination requests must also be made at least 5 business days before the next scheduled payment date to avoid being charged. Refunds for unused sessions will not be issued unless approved in advance by management.

 

MEMBERSHIP CARD POLICY

• Upon joining Four Seasons Health Club, you will be issued a membership card. For security purposes, a photo will be taken at that time. Member photos are used solely for staff verification at check-in and are not shared outside of Four Seasons staff.
• All members are required to present their membership card—either the physical card or the digital version available in the Four Seasons Mobile App—at the front desk to gain access to the facility.
• Membership cards are non-transferable and are assigned to one individual only.
• Sharing or misuse of membership cards may result in suspension or termination of membership privileges.
• Digital membership cards are available via the Four Seasons Mobile App, which can be downloaded to your smartphone.

 

DAY PASSES AND GUEST PASSES

Guest/Non-Member Club Policy: Non-Members are limited to five (5) free guest visits to our facilities per calendar year. Starting January 1 each year, their free guest visit count will reset, giving them five free visits for the new calendar year. Free guest visits include those with a VIP member and those entering the club with free guest pass coupons received at local events.

Once a non-member has used their five free visits, they will need to pay for additional access in one of the following ways:

• A current member can use Perkville points to pay for a day pass.
• Either the member or the guest can pay for a day pass.
• A member or guest can purchase a 10-pack of guest passes.
• Guests can also choose to join as a member

When Accompanied by a Member

• Non-members may purchase a single-day guest pass for $15/day when accompanied by a current member.
• Guest residency is not a factor.
• Guests under 18 must be accompanied at check-in by an adult to sign a liability waiver.
• Members must remain with their guests at all times while using the club.
• All club age policies and restrictions apply.
• Childcare at Four Seasons Airport Road is available for children with a paid valid single-day guest pass. (Perkville Points do not apply for Childcare access)

When Not Accompanied by a Member

• Non-members may purchase a single-day guest pass for $20/day without being accompanied by a member.
• Guest residency is not a factor.
• All non-member guests must be 18 or older to purchase a pass for themselves or a minor.
• Minors require a liability waiver signed by an adult age 18 or older.
• All club age policies and restrictions apply.
• Children accompanied by a non-member adult may use childcare at Four Seasons Airport Road with a paid valid single-day guest pass by both adult and child(ren).

Minor Guests

• Guests age 14 and under: A guest account must be created, and a parent or legal guardian (age 18+) must sign the liability waiver. These guests may only use the Childcare area. Standard guest fees apply.
• Guests ages 15+: May check in independently if a parent or legal guardian (age 18+) has previously signed their liability waiver. Standard guest fees apply.

VIP Guests

• VIP members have the privilege of bringing one free guest (age 18+) with them to the club per day.
• VIP guests must be over the age of 18 years.
• Guests will be asked to create a guest account, show a photo ID, have their photo taken, and sign a liability waiver prior to accessing the club.
• Guests are subject to the limitations of the Guest/Non-Member Club Policy as stated above.

Perkville Point Guests

• Guests accessing the club with a member present can utilize the member’s Perkville Points.
• Guests over the age of 18 years will be asked to present a photo ID, create a guest account, update photo, and sign a liability waiver prior to accessing the club.
• All minors age 15-17 will need a guest account created, update photo, and a signed liability waiver is required from an adult age 18+.

 

CAREGIVER PASS:

The Caregiver Pass is available at no cost for members with special needs who require assistance during their visits to the club.

Requirements:

• The caregiver must be at least 18 years old.
• The caregiver must remain with the member at all times during the visit.
• Caregivers are not permitted to use the facility for their own independent workout.

Pass Details:

• The pass is valid for the entire calendar year.
• It must be obtained in person at Four Seasons Health Club on Airport Road.

 

LOCKER ROOM POLICIES

Four Seasons encourages all members and guests to secure their belongings in the locker room. Complimentary locks are available at the front desk.

Please note:

• Four Seasons is not responsible for lost or stolen items.
• Any locks left on lockers at closing time will be removed, and the contents placed in Lost and Found.
• Members and guests are expected to clean up after themselves when using the locker room.

Permanent lockers are available for a monthly fee and include a designated lock provided by Four Seasons.

• Children under the age of 15 are not permitted in the locker rooms.

 

PARKING

Parking is available only in the Four Seasons parking lot.

Overnight parking is not permitted at either facility. Vehicles left overnight may be towed at the owner’s expense. The club is not responsible for any damages or costs incurred as a result of towing.

 

FITNESS CLASS POLICIES

Group Fitness Class Guidelines

To support class availability and ensure fair access for all members:

• Advance Registration: Members must enroll in classes ahead of time using the Four Seasons mobile app.
• Cancellations: If you are unable to attend a class you’ve registered for, please cancel your reservation as soon as possible.
• Waitlists: Early cancellations help us manage attendance and allow waitlisted members the opportunity to join the class.

Class Etiquette & Studio Policies

• Footwear: Appropriate athletic shoes must be worn at all times unless the class specifically requires bare feet or socks.
• Clean Floors: To preserve the hardwood floors and maintain studio cleanliness, do not wear street shoes—especially those exposed to dirt, water, salt, or other outdoor elements—on the studio floors.
• What to Bring: A capped water bottle and towel are recommended for each class. No food or other beverages are allowed.
• Phone Use: Please silence or turn off your phone during class to avoid disruptions.
• Equipment: Return all equipment to its designated storage area after use.
• Privacy: Video recording of instructors or other participants is strictly prohibited.
• Stay Updated: Check the Four Seasons website or mobile app regularly for class updates or cancellations.

Studio Availability 

The MPR (Multi-Purpose Room), Mind Body Studio, and Strong Studio are available for member use when classes are not in session. Please note:

• Use of stereo or sound equipment is not permitted.
• All equipment must be returned to its proper place after use.

 

CHILDCARE POLICIES

The Four Seasons childcare team is committed to providing a safe, fun, and positive experience for our youngest members.

Childcare is included with the following membership options:

• Family Membership
• Daily Guest Pass (if purchased for the child)

We welcome children ages 6 weeks through 14 years, with a maximum stay of 2.5 hours per day.

Important Guidelines:

• Parents must remain on-site while their child is checked into childcare.
• Four Seasons is an adult-only facility. Children under age 14 must remain in the childcare area or front desk lobby only and are not permitted in other parts of the facility.

Checking Your Child into Childcare

Upon arrival at Four Seasons, members may take their children directly to the childcare area.

Check-In Procedure:

• Parents must sign in their child and present their membership card at drop-off.
• Children will only be released to the parent who signed them in, or to another adult specified at sign-in.

Safety & Supervision:

• For the safety and security of all children, only Four Seasons staff are allowed in the childcare area—exceptions are made for diaper changes or bottle/nursing feedings.
• All children, including toddlers learning to walk or stand, must wear closed-toe, hard-sole shoes.

Allergies & Medical Needs:

• Children with allergies must have a signed medical alert card on file.
• Please inform childcare staff at each visit if your child has allergies.
• If your child requires an EpiPen or inhaler, it must be left with the childcare staff during the visit.

Food, Drink & Hygiene:

• Due to allergy concerns, no food or drink is allowed in the childcare area.
• Any personal items brought must be clearly labeled with the child’s first and last name.
• All children must wash their hands before entering the childcare area.

Parent Responsibilities:

Parents will be paged for the following:

• Illness
• Uncontrolled crying
• Diaper changes
• Bottle feeding
• Behavioral issues

Childcare staff do not change diapers or feed bottles. However, parents may use the diaper changing stations and bottle feed their child in the childcare room.

If a child becomes ill while in childcare, parents will be paged for immediate pickup. The child will be excused from childcare for the remainder of the day and may return after being symptom-free for at least 24 hours.

Symptoms may include:

• Fever of 100°F or higher
• Vomiting or diarrhea
• Redness or discharge from the eyes
• Signs of head lice or other body pests
• Any unexplained rash
• Unusual discomfort, irritability, or exhaustion
• Mucus discharge from the nose that is yellow or green
• A persistent cough or one that produces phlegm

Childcare Behavior Policy

At Four Seasons, we prioritize a safe, respectful, and enjoyable environment for all children in our care. Our childcare team uses positive behavior management strategies to encourage cooperation and appropriate behavior.

Staff aim to model the courtesy and respect expected from children, and work to create a caring, cooperative, and safe environment for both children and staff. In return, children are expected to show respect for childcare staff and fellow children.

Behavior Management Strategies

Behavior in childcare is guided by the following principles:

• Positive behavior is encouraged through praise and reinforcement.
• Unacceptable behavior is addressed calmly and directly.
  • This includes behavior that causes physical or emotional harm, bullying, unsafe actions, or property damage.

Conflict Resolution Steps

Childcare staff will use consistent and constructive strategies to manage behavior:

1. Redirection: The child is offered alternative, positive choices.
2. Activity Change: The child is removed from the current activity and guided to a new one.
3. Quiet Time: The child is seated next to a staff member for a short period of quiet time.
   • Duration is based on the child’s age (e.g., 3 minutes for a 3-year-old).
4. Parent Notification: If behavior continues, the parent will be called to pick up the child.

Ongoing Behavioral Concerns

If a pattern of unacceptable behavior develops and there is no significant improvement, the child may be temporarily suspended from childcare, as determined by the Childcare Coordinator.

 

CARDIO & STRENGTH POLICIES

• Always wipe off seats, pads, controls, and railings after using any machine.
• Report any equipment issues or concerns about other members to the front desk staff promptly.
• Shirts and shoes must be worn at all times in the fitness center.

Age Policy

• The Weight Room and Cardio Room on Airport Road are for members 15 years and older, provided they use the equipment appropriately.
• Misuse of equipment by any member, regardless of age, may result in immediate removal from the area and suspension of access.

Machine & Bench Policies

• Always check seat and weight settings before using equipment to ensure proper fit.
• Ask a Four Seasons staff member for assistance if needed.
• Do not drop or slam weight plates or grunt excessively while lifting.
• When doing multiple sets, allow others to use the equipment during your rest periods.
• Exit equipment promptly when your workout is finished.

Free Weight Policies

• Always re-rack dumbbells and plates after use.
• For safety, do not hang from the cable crossover machine or drop/slam weights.
• Olympic lifts are permitted only on the designated platform, where dropping weights and noise may occur.

Cardio Policies

• Equipment is available on a first-come, first-served basis.
• During busy times, please limit your workout to 30 minutes, including warm-up and cool-down, especially if others are waiting.
• Return controls to their starting position when finished.

 

CORPORATE PARTNERSHIPS

Companies that partner with Four Seasons actively support their employees’ wellness. Corporate partners promote Four Seasons to their employees and, in return, receive exclusive perks such as customized promotions, on-site programming, and wellness offerings.

If your company is interested in becoming a corporate partner, please contact us at information@4seasons-club.com. For more details on membership rates, programs, and facilities, please visit the Four Seasons website.

 

REFERRAL PROGRAM

Referrals to our club are greatly appreciated. If a new member mentions the name of an existing member as their referral at the time of sign-up, the referring member will receive:

• One free month of membership: Applied to a future invoice for monthly or installment memberships, or as an extension for paid-in-full memberships once the new member has completed over 3 months of active membership with our club.
• 100 Perkville points once the new member has completed over 3 months of active membership with our club.
• Please note that refunds are not available.

 

COMMUNITY ROOM / CONFERENCE ROOM RESERVATIONS

Our conference room is available for members to reserve for a variety of non-business-related events, such as social gatherings, book clubs, study groups, community meetings, personal workshops, and off-site team events. We aim to provide a space that supports productive and enjoyable occasions aligned with our health-focused community values.

Eligibility

• The conference room can be reserved only by Health Club members.
• Attendees do not need to be members.

Event Examples

• Book clubs, discussion groups, or reading circles
• Workshops or seminars on personal development, fitness, nutrition, or mental well-being
• Social gatherings such as networking events, celebrations, or hobby meet-ups
• Off-site meetings or brainstorming sessions for non-commercial purposes
• Educational or non-profit community events
• Creative activities like crafting, DIY projects, or other personal group activities

Reservation Guidelines

• To book, contact the front desk or email us to check availability.
• Reservations are subject to management approval and availability.
• The room is available during regular club hours.
• Reservations are limited to 4 hours per event.
• There is no fee for reservations if the event is non-commercial and follows these guidelines.

Prohibited Uses

• No business activities, including charging admission or selling products or services.
• Events where attendees pay for entry or goods/services are sold for profit are not allowed.
• The space is strictly for non-commercial, personal, or community-focused events only.

Responsibilities

• The event host is responsible for the conduct of all attendees.
• Hosts must leave the room clean and in the same condition as found.

Cancellation Policy

• Please notify us at least 24 hours in advance to cancel a reservation.
• Repeated cancellations or no-shows may result in losing future reservation privileges.

Additional Notes

The Health Club reserves the right to refuse or cancel reservations that violate these policies.