LEGACY CENTER FAQ

1. Why is Four Seasons One changing into the Four Seasons Legacy Center?
   This change allows us to better align our offerings with how members are using the space, as well as ensure long-term sustainability of the club. The Legacy Center will preserve the heart of Four Seasons One by focusing on recreation and community engagement. 
2. What will be changing?
   The Legacy Center will be a reimagined version of Four Seasons One with an emphasis on recreation, family, and community-focused programming, rather than traditional fitness services. Fitness-based services at this location, including strength and cardio equipment will be phased out. Operating hours will also be reduced. 
3. When will the Legacy Center be open?
   Beginning Wednesday, September 3, 2025, the fall schedule for the Legacy Center will be Monday/Wednesday/Friday: 5am to 8pm and Saturday/Sunday: 8am to 6pm. The facility will be closed Tuesday/Thursday. 
4. Why will the Legacy Center be closed August 25 through September 2?
   We’re using that time to complete a full deep clean and make refreshing upgrades to prepare for the relaunch. 
5. Why weren’t members given more notice?
   We understand that more notice would have been helpful, and we truly regret any frustration this caused. The timing of the announcement was based on operational planning needs, and we are committed to supporting members through the transition. 
6. Is Four Seasons One still for sale?
   No, Four Seasons One is no longer for sale. We remain committed to the facility and to serving our members through the newly reimagined Four Seasons Legacy Center. 

Fitness Services 

1. Will there be any fitness equipment or classes at the Legacy Center?
   Fitness equipment and services will be provided solely at Four Seasons Health Club on Airport Road -- our flagship fitness facility, with the exception of aquatics classes, which will remain at the Legacy Center. 
2. Is personal training still available?
   Yes, personal training, small group training and athletic performance training are all offered at the Airport Road location. 
3. What if I have never worked out at the Airport Road location?
   We would love to welcome you to the facility, give you a tour, and support you during this transition. Email information@4seasons-club.com and we will connect with you right away.  

Four Seasons Health Club on Airport Road 

1. I haven’t been to the Airport Road location in a while – what's new?
   We’ve expanded group fitness classes, upgraded equipment, enhanced recovery areas, and improved service throughout. You’ll find new treadmills and ellipticals for your cardio needs, The Yard – a turfed area perfect for functional training, The Recovery Lounge featuring HydromMssage Beds, Normatec and HyperIce tools, and Red Light Therapy for your post-workout recovery needs, a dedicated ab and stretching area, Nutrition Coaching, Massage Therapy, and so much more.  
2. Can I have a tour or Discovery Session at the Airport Road location?
   We’d love to schedule you for a Discovery Session to show you all that we offer. Request a Discovery Session with our Member Experience Specialist HERE.  
3. Will you be expanding Senior programming at the Airport Road location?
   Yes, we are currently exploring ways to increase our limited mobility class offerings. 
4. How far is Four Seasons Health Club from the Legacy Center? 
   Four Seasons Health Club is located at 2401 Airport Road, only about 10 minutes or 4.6 miles away from the Legacy Center. 

Four Seasons Legacy Center Operations 

1. What are the new hours for the Legacy Center?
   Fall hours beginning September 3 are as follows. These hours may adjust seasonally based on usage and member feedback. Single day closures may occasionally occur for private events.
   Monday, Wednesday, Friday: 5:00 AM – 8:00 PM
   Saturday & Sunday: 8:00 AM – 6:00 PM
   Tuesday & Thursday: Closed 
2. Why is the Legacy Center closed on Tuesdays and Thursdays?
   This new schedule allows us to align with community center-style usage while managing operational efficiency. The specific days were chosen based on usage data. 
3. Can I use both locations with my current membership?
   Yes, membership to Four Seasons Health Club includes access to both the health club on Airport Road and the Legacy Center on Four Seasons Road. 

Recreation and Amenities

1. What recreational activities will be available at the Legacy Center?
   Basketball, volleyball, aquatics, pickleball, racquetball, badminton, and more.  
2. Will the track be available for use?
   Yes! The track will continue to be available. 
3. Will swim lessons still be offered?
   Yes! Shine Swim Academy will continue to offer swim lessons.  
4. Will water aerobics classes still be offered?
   Yes, these classes will still be offered during our operating hours. 
5. Are you seeking additional water aerobics instructors?
   Yes, we are currently seeking additional instructors to expand our aqua class offerings. 
6. What new activities are being added to the Legacy Center?
   You can expect new offerings like table tennis and other family recreation activities. 
7. Is childcare available?
   Childcare will be offered at the Airport Road location.  
8. Will there be towel service at the Legacy Center?
   Towel service will not be offered at the Legacy Center but will continue to be offered at Four Seasons Health Club on Airport Road.

Membership and Billing 

1. Will my membership dues change?
   There are no automatic price changes with this transition. Any future adjustments will be communicated in advance. 
2. Will the Legacy Center be open to the public?
   As an amenity of Four Seasons Health Club, the Legacy Center is available to members. Day passes are available for purchase for $15/day when accompanied by a member or $20/day if not accompanied by a member. Members may also use Perkville Points or use their VIP Perks to bring a guest to the facility. Non-members are limited to 5 free visits each calendar year per our non-member/guest policy. 
3. Is a Legacy Center-only membership available?
   A Legacy Center-only membership is not available.
4. How do I cancel my membership?
   To cancel, please email information@4seasons-club. Please note we have a 30-day cancellation policy.  
5. I’m in a 12-month contract—what are my options?
   Contracted memberships remain active through the end of the agreement term. We would love the opportunity to address your concerns and help you find a new routine at our Airport Road location. Please contact the Membership Team at information@4seasons-club.com so that we can assist you. 

Communication and Support 

1. Who can I talk to about my concerns?
   Our leadership team is always open to feedback. Email us at information@4seasons-club.com to reach our Membership Team. Our President and CEO Tony Maier can be reached by email at tony@4seasons-club.com, and our Director of Engagement & Member Services can be reached by email at malcorn@4seasons-club.com. Or you can call the club and ask to speak to any of our leadership team by calling 309-661-8611.  
2. Will there be any forums, Q&A events, or info sessions about this transition?
   Yes, we’ll continue to host opportunities like Coffee with the CEO and other open forums to hear from members directly.