Member Survey 2016 2016 Member Survey Name * Phone Number * Four Seasons 2016 Member Survey Please answer the following questions to the best of your ability. Your responses will help us gauge what we do well in addition to what we can improve. We appreciate your honesty and look forward to reviewing your responses. How long have you been a member of Four Seasons? * 0-4 years 5-10 years 11-15 years More than 15 years Which club do you visit most frequently? * Four Seasons I (Four Seasons Road) Four Seasons II (Airport Road) What type of Four Seasons membership do you have? * Single Private Single Corporate Family Private Family Corporate Single Private Senior/Corporate Retiree Family Private Senior/Corporate Retiree Fit Together Single Fit Together Couple When looking to join a health club, what was most important to you? * A club that helps me reach my goals Excellent customer service Welcoming and friendly atmosphere Convenient location Price Selection of equipment Specialty programs such as Pilates, personal training or group fitness classes No contracts How do you prefer to get information about club promotions, programs and current events? * Speaking to staff at the club Speaking to staff via email or phone Visiting the website Reading signage and newsletters around the club Blast emails Mobile App Please mark any services you have participated in at Four Seasons (check all that apply): * Personal Training SLX: Pilates Reformer Small Group Training The PIT Strength & Conditioning Swim Lessons Juice Bar/Sport Shop Dietitian Please use the chart below to rate your experience with each aspect of Four Seasons. Please mark “N/A” if you have never used this service or the rating is not applicable to you. Excellent Very Good Fine Needs Work Poor N/A Cleanliness * Excellent Very Good Fine Needs Work Poor N/A Equipment * Excellent Very Good Fine Needs Work Poor N/A Interactions with Staff * Excellent Very Good Fine Needs Work Poor N/A Customer Service * Excellent Very Good Fine Needs Work Poor N/A Communication * Excellent Very Good Fine Needs Work Poor N/A Personal Training * Excellent Very Good Fine Needs Work Poor N/A Childcare * Excellent Very Good Fine Needs Work Poor N/A Juice Bar/Sport Shop * Excellent Very Good Fine Needs Work Poor N/A Aquatics Program/Swim * Excellent Very Good Fine Needs Work Poor N/A The PIT Strength & Conditioning * Excellent Very Good Fine Needs Work Poor N/A Group Classes * Excellent Very Good Fine Needs Work Poor N/A Four Seasons Culture * Excellent Very Good Fine Needs Work Poor N/A How do you rate your interactions with Four Seasons staff? * Excellent Very Good Fine Needs Work Poor How do you rate Four Seasons customer service? * Excellent Very Good Fine Needs Work Poor How comfortable are you approaching a staff member with a question or concern? * Very comfortable – I feel that I can talk with staff about any questions or concerns Comfortable – I would tell staff when I have a question or concern if it is severe Not comfortable – I would not want to talk with staff about any of my questions or concerns How do you rate your overall satisfaction as a member of Four Seasons? * Excellent Very Good Fine Needs Work Poor Please provide any additional comments or feedback you have about Four Seasons Health Club below:
