(posted 7.14.2020)
What’s all this about Credits & Points?
If you maintained an active paid membership throughout the closure,* you have been awarded In-Club Credits and Perkville Points!
Q: How many months of credit have been issued and what can I use them for?
A: In-Club Credits have been issued for the 2 months of full closure (April and May) and are equivalent to your monthly payment amount. These credits may be applied to any in-club purchase including apparel, refreshments, program registrations and services (Personal Training, The PIT, SGT, Group & Private Swim Lessons, Swim Team, Karate, Pilates Equipment). However, credits may not be used for membership dues.
Q: How can I redeem my In-Club Credits or Perkville Points?
A: Both In-Club Credits or Perkville Points can be redeemed at the front desk. Please note that guest passes may not be used until it is deemed safe to lift all social distancing restrictions. Perkville Points do not expire on active memberships.
Make sure you are signed up for our member loyalty program thru Perkville to take advantage of the 1,000 points you have been awarded by maintaining your active paid membership throughout the closure.
Click here to sign up for Perkville
1) Click join
2) Enter your email address
3) Check your email for registration details on how to complete registration
4) Enter a password for your account and click join to create your account
5) View your points by logging into your Perkville account
*Please Note: In-Club Credits and Perkville Points are awarded to members who maintained and paid for active membership throughout the closure. If you cancelled or froze your membership you are not eligible.
If you have questions about your account, please email information@4seasons-club.com
(posted 6.23.2020)
Welcome Back Four Seasons Family!
General Club Information
Safety and Sanitizing Protocols
- Increased the number of hand sanitizers units throughout the gyms.
- Added more gym wipe canisters (anti-bacterial/virus wipes) and made them available everywhere.
- Added Electrostatic Surface Cleaner to kill germs. We will spray on all gym equipment and facility surfaces daily.
Your Role as a Member
- Please stay home if you have a temperature, a cough or are not feeling well – we are all in this together and need to protect each other.
- You are strongly encouraged – but not required – to wear a mask.
- Please wear your workout clothes to the gym so we can reduce traffic in the locker rooms.
- Please thoroughly wipe down each piece of equipment you use. Individual spray bottles of disinfectant and cleaning towels will be available for members.
- Practice physical distancing – 6 feet apart.
- Check-in using touchless barcode scanner to be admitted into the club.
- To reduce congestion at the front desk, please contact us via email, phone or appointment for non-emergency membership and account inquiries.
Amenities
- Showers will be open. Towel service will be limited.
- Childcare at FSII will open July 13. Reservations are required. Click here for details to reserve a spot in Childcare.
- Basketball courts will be open for individual shooting but all game play is suspended. 6-foot social distance required.
- Volleyball, Badminton and Pickleball Courts will be available for singles matches or individual play only.
- Racquetball Courts, Party Room, and Community Room will NOT be available until social distancing guidelines are lifted further.
- The saunas, steam rooms and kiddie pool will remain closed.
- Weight equipment will be spread apart and only every other piece of cardio equipment will be open for use to encourage physical distancing.
- Guests will NOT be allowed until operating at full capacity without mandated restrictions.
Programming
- Group Fitness, SGT, PIT, Pilates Reformer and Karate: Group setting classes will be available both indoors and outdoors upon full club re-opening, however social distancing restrictions will apply to class capacities. Members still need to register in advance for group fitness and training using MindBody online.
- 1-on-1 and Semi-Private Personal Training: Private sessions for personal training will continue to operate with recommended social distancing measures in place. For those currently enrolled, direct communication will be sent via email to confirm details of your training.
- Members, take advantage of your credits by enhancing your health in personal training, small group training, or PIT training. The best time to make a change was yesterday, but the second best time is today! Click here to schedule a consultation with a nationally accredited personal trainer. Your consultation will include a fitness assessment, goal creation, and a complete program prescription individualized to your goals!
- Lap Lane and Family Swimming: Swim time will be available during club hours by advanced registration only. Register using MyiClub Online.
- Private and Semi Private Swim Lessons: Private swim lessons will resume as of full club re-open. For those currently enrolled, direct communication will be sent via email to confirm details for resuming lessons.
- Water Aerobics: At this time water aerobics will not resume until it is deemed safe to lift social distancing restrictions further.
- Group Swim Lessons and Swim Team: At this time group swim programs will not resume until it is deemed safe to lift social distancing restrictions further.
FAQs
(posted 5.27.2020)
Hello Four Seasons Family,
We are excited to finally be discussing reopening of the clubs! All of us here at Four Seasons are extremely grateful for your support and have been counting the days until we welcome you back. We have heard from many of our members that have been isolated and alone during this closure. This, as well as the many proven health benefits of exercise, are why we are so eager to reopen. Our hope is to provide a safe environment for our members to improve your health and mind-body wellness.
Our leadership team has spent the last few weeks thoroughly researching safety strategies and taking guidance from governing sources within the fitness industry. We also have many examples of safety protocols from clubs around the country that have already reopened. We paired this research with the recommendations from the CDC and IDPH to formulate what we believe is a safe plan that aligns with all previously mentioned agencies.
We believe our full reopening plan is well researched, safe and consistent with other clubs around the country already implementing these strategies. We are disappointed we are unable to open fully to all membership at this time, even after presenting research to our state and local officials for consideration. However, we are excited to be able to host training and group fitness offerings!
At this time, we will reopen in phases in compliance with the Governor’s reopening strategy. The move to Phase 3 of the Governor’s reopen plan allows Four Seasons to offer one-on-one training and outdoor class options with less than 10 people. Below are details of programming that will begin running June 1st at FSII.
- FSI will remain closed until Phase 4 of Governor's reopen plan is activated. Pools are closed.
June 1st programming offered at FSII to members only:
- Onsite group fitness classes held outside at FSII & online We are offering 43 Group Fitness, 34 PIT, and 12 SGT classes! These classes will be available for free to members only. Check out our offerings here. You’ll have to enroll ahead of time using MindBody to reserve your spot. Click here for enrollment instructions.
- MindBodyFAQs & Troubleshooting
- Virtual classes will be available until we are able to reopen fully.
- PIT and Small Group Training will resumeIf you are a PIT member or Small Group Training client you will receive an email May 28th on how to enroll yourselves into our on-site or virtual options. If you are a personal training client you will hear directly from your trainer.
- One-on-One Personal Training can train both in the club and outdoors. Trainers will coordinate with their clients to assist with entry into the clubs.
- Members may use credits accumulated during closure to enroll in Training services. Click here
- Summer Day Camp Please click hereto express your interest in reserving a spot. Dates will be delayed in compliance with full reopening, more information to come. Pools will be available for campers.
(posted 4.29.2020)
Hello Four Seasons Family
First of all, we miss you so much! The clubs are not the same without our members’ positive energy. We cannot thank you enough for the outpouring of support you have shown, but we’ll try – THANK YOU! The kind messages sent our way really remind us of why we do what we do, and they keep us going even in these uncertain times. It brings us so much joy to provide an outlet of health and wellness to the community, as well as a new found sense of comradery. We’re all in this together, and we will come out stronger! We’re here for you and your families, and that won’t ever change. We can’t wait to see everyone back in the clubs soon.
Here is an update to the questions you’ve asked:
Reopening Date: We will continue to comply with the Governor’s “shelter in place order,” which currently is set to be lifted May 30th and plan to reopen as soon as possible after this date. Please continue to check in with our digital communication outlets (social media, website and email) for updates.
Safety Measures for Reopening: Our team is currently researching industry and governmental guidelines and recommendations for safe reopening strategies. Prior to official reopening, we will send communication through all digital channels (social media, website and email) updating members on the exact specifics and roll-out of these safety measures, so be sure to stay tuned for updates.
Invoicing During the Closure: Invoices will continue to remain active throughout the closure because fairness and consistency for all members are our main priorities. Due to different membership types and invoicing structures, a mass invoice freeze would not apply equally and consistently for all members. This – along with maintaining operations, providing a source of stability for staff, and adding value to members upon reopening – is why invoices have remained active. Your support has insured 210 staff members remain employed and ready to work upon club reopening. Again, we thank you!
To provide value and credit for the time lost during the closure, members who have maintained active membership status upon reopening will receive the following:
- A credit in the amount of your membership dues for the duration of the closure that can be applied to anything processed via point of sale
- Multi-use 20% discount on services, apparel, snacks, or any other in-club purchases, for 90 days after club reopening
- A Perkville bonus of 1,000 points that will not expire on active memberships. We received feedback from members sharing concerns about our plan to provide unlimited guest passes upon reopening, and we hear you! Instead, we decided to add Perkville points to use for guest passes – and much more – whenever you feel comfortable doing so.
We understand that several members of our community have been faced with tough financial circumstances and we’re here to help. If you need assistance regarding your active invoices, please reach out to us by email: information@4seasons-club.com. Know that you have many options and we are happy to help in any way that we can.
Summer Programs: Updates on programming (swim lessons, Summer Day Camp) and summer registrations will be provided soon.
Exclusive Member Perks: We love serving our members even if it’s from home! We will continue to host public classes to serve the entire community. However, we are working hard to bring our dedicated membership base a more personalized experience with our instructors and trainers! We want to try to replicate the gym experience you’ve had in the club, using virtual training platforms – including complimentary fitness consultations with one of our nationally certified trainers. Be on the lookout for more details to come via email and social media!
Schedule your virtual fitness consultation today!
Updates and Improvements: Our clubs are getting some much-needed TLC during the closure. We have used this time to improve the clubs for you, our members, in a number of ways. Here’s a sneak peak:
The team at Four Seasons is committed to continue providing health, wellness, and positivity to our amazing members and community throughout these challenging times. We are honored that you have joined with us in shining a light of hope, happiness, and health within our strong community. Stay healthy, stay safe, and thank you!
Sincerely,
The Entire Four Seasons Team
Thank You!
(posted 3.31.2020)
Our team at Four Seasons wishes to give a huge thank you to our members who have overwhelmingly responded with positive messages of support for the clubs and staff during this time. As a local not-for-profit weathering the storms of the past 55 years, the current climate presents us all with unique challenges. Your positive feedback and examples of kindness and outreach during this crisis leaves us filled with gratitude and hopeful for the future of our community. We can’t thank you enough. Your support is helping pay our 210 employees, as well as our vendors and their employees. We also wish to give a special heartfelt thank you to our group fitness instructors, coaches and trainers who have invited our members into their homes through offering online classes and training. We may be physically distant but our Four Seasons family is devoted to keeping our community socially connected, engaged and supporting one another.
Despite the club being closed, a small but mighty crew have been very busy upgrading both locations. These efforts are in response to the member feedback survey conducted this past February.
- A/C addition for the spin studio and cardio area at FSII
- Painting, lighting and general member facing improvements to FSI spaces
- FSI hot tub removal and next steps for replacement
- Addition of TVs and audio/visual options at both clubs
- Completely upgraded LED lighting of cardio area at FSII
- Deep cleaning of all locker rooms and all equipment
- Checking every piece of equipment to insure all are operational and clean upon reopening
- Adding daytime cleaning presence at both locations
- Upgraded equipment and functional training spaces at both clubs coming this fall
- Upgraded locker rooms at FSII coming this fall
Nothing is more important than the health of our community and Four Seasons remains devoted to doing everything we can to help in these efforts. In compliance of the government Stay at Home mandate and social distancing efforts we are extending our club closure. At this time our reopening date is May 4th with all services and operations resuming as normal. Certain programming dates may be affected by this change and further communication will go out to those members impacted.
In efforts to continue providing value during this six-week closure, we are offering all members who have maintained active membership status through club reopening the following perks:
- All members who have maintained active membership status through club reopening will receive an in-club credit equal to one month of their current membership dues. This credit can be used for services, sports shop and club collection items at both clubs. More details on how to take advantage of this credit will be provided to members before reopening.
- We have already frozen all personal training, PIT, SLX, swim lessons and karate services, while still paying those employees as if they were seeing clients
- Unlimited guest passes through May (valued $15 day/ per guest)
- Continued online group exercise and strength & conditioning videos to stay active during this closure
- 20% discount on products and services for 30 days after we re-open
We are asking our members to continue to support us during this closure. However, should you wish to pursue options regarding your membership and active invoices, we have a limited number of essential staff responding to inquiries. We ask for your patience as they are managing a high volume of follow ups.
As we receive official updates regarding COVID-19 and the potential impact to the Four Seasons community, we will continue to update everyone via social media outlets and our website. Our top priority is the safety of our community. We appreciate your support, and can’t wait to see everyone back in the clubs.
Stay healthy and safe!
Your Four Seasons Family
Our Four Seasons Family is Stronger Together
(posted 3.23.2020)
Four Seasons members,
As you are now aware, the Governor has mandated that our clubs and the majority of businesses remain closed as we have a Stay at Home directive to help flatten the curve of the COVID19 virus. When we closed on March 16th it was our assumption that the closure would be for a 2 week period and we would reopen March 30th. Since that time, events have moved very quickly leaving local businesses working to assess the impact for their employees and community. Even though the clubs are closed, our teams are working hard to provide online offerings as well as in-club facility improvements. Instead of pulling back, we are continuing to invest in our clubs and our people, as we know our members will continue to invest in us.
We know the clubs have become a part of your daily lives and assure you we will be open and back to normal as soon as it is safe to do so. At this time our reopen date is April 8th in compliance with this ordinance. All programming will resume April 13th, per our original plan.
For over 55 years, Four Seasons has created connections and transformed lives in our community. As our teams assess this situation we are constantly reminded by the stories and memories that our members have provided through the years. This is what fuels us to do everything in our power to continue to make sure that the clubs reopen stronger than ever.
Never before have we been faced with a challenge as we are now. We are asking our Four Seasons family to stay with us and continue supporting the clubs. Your support will insure we continue to pay our 210 employees, as well as maintain needed staff when operations and programming resume. We are also working to help other businesses in our community, as well as continue to support our vendors and contractors for as long as possible, even though they are unable to provide services. We know that we are all stronger when we work together.
Due to your willingness to help us through this, we would like to offer the following:
- We have already frozen all personal training, PIT, SLX, swim lessons and karate services, while still paying those employees as if they were seeing clients
- All members will receive unlimited guest passes through May (valued $15 day/ per guest)
- Continued online group exercise and strength & conditioning videos to stay active during this closure
- 20% discount on products and services for 30 days after we re-open
At this time, we are asking our members to continue to support us in the community. However, should you wish to pursue options regarding your membership and active invoices, we have a limited number of essential staff responding to inquiries. We ask for your patience as they are managing a high volume of follow ups.
As we receive official updates regarding COVID-19 and the potential impact to the Four Seasons community, we will continue to update everyone via social media outlets and our website. Our top priority is the safety of our community. We appreciate your support, and can’t wait to see everyone back in the clubs!
Stay healthy and safe!
Your Four Seasons Family